Last Updated: 18.03.2025
At Advertoria, we’re committed to delivering high-quality AI-powered advertorial content that meets your expectations. We understand that sometimes issues arise, and we have established this refund policy to address such situations.
Eligibility for Refunds
Single Advertorial Plan
- You may request a full refund within 72h of delivery if the advertorials do not align with the brief you provided.
- Your refund request must include specific details about how the delivered content fails to meet the requirements specified in your original brief.
Growth Plan
- You may request a full refund within 72h of the delivery of your first advertorial set if you are not satisfied.
- After the first advertorial set, you may request a prorated refund for any unused advertorial sets within 14 days of receiving the first set.
Agency/Enterprise Plans
- Refund terms for Agency/Enterprise plans are specified in the custom agreement for these services.
Ineligible for Refunds
Refunds will not be granted in the following circumstances:
- Requests made after the specified refund period
- Changes to your brief or requirements after submission
- Dissatisfaction based on subjective preferences not specified in your original brief
- Content that has already been published or used
- Services already performed or completed
How to Request a Refund
To request a refund, please:
- Email luke@advertoria.com with the subject line “Refund Request – [Your Order Number]”
- Include your order details and specific reasons for your refund request
- Provide any relevant documentation that supports your request
Refund Processing
- We will review all refund requests within 5 business days
- Approved refunds will be processed within 14 business days
- Refunds will be issued to the original payment method used for purchase
Contact Information
If you have questions about our refund policy, please contact us at: luat@advertoria.com
Changes to This Policy
Advertoria reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of those changes.